FAQs

You can make a reservation by using our easy online booking system or give us a call at 1-888-507-0228 / Local 1-786-863-3281 / WhatsApp+1-786-624-9482.

You can reserve transportation with Miami Luxury Shuttle anywhere in South Florida. You may book your transfer in advance online or with our reservations agents at +1 (888) 507-0228.

The cruise port It is about 8 miles east of Miami International Airport and 25 miles south of Fort Lauderdale-Hollywood International Airport. The address is 1015 N. America Way, Miami, Florida 33132 if you wish to map your route. Use our chat or give us a call if you need more information distances and our shuttle services in Miami and fort Lauderdale.

We offer a large variety of different vehicles types to suit your needs and preferences. To learn more about the different type of vehicles we provide, please visit our Fleet page.

Each vehicle has a capacity for a different number of passengers and pieces of luggage. You will find details on our passenger and luggage limit per vehicle by visiting our Fleet page. If you exceed the maximum passenger or luggage capacity of each vehicle, you will be required to upgrade the vehicle type or book an additional vehicle. The driver has the right to refuse providing the service if the number of passengers and/or bags exceeds the limits of the vehicle. By exceeding the limits you will incur additional charges so we recommend that you book the vehicle that will best suit your needs.

The information you provide us is confidential and used only for the purpose of providing you the requested service. Your information will never be shared with a third party. During the reservation process we obtain the passenger?s name, pick-up and drop-off locations, type of vehicle requested, credit card information, email address, and mobile telephone number. We will send you a booking confirmation and the final receipt to the e-mail address that you provide us with. We also request the passenger?s mobile telephone number in order to send important SMS alerts on the day of their service. You are permitted to opt-out of providing us with an email address and mobile number, however, please keep in mind that doing so could result in a number of transfer problems like not being able to review an error in a reservation or being unable to locate the chauffeur at pick-up. It is strongly recommended that all passengers provide us with a valid email address and mobile telephone number.

We understand that your plans may change thus we have designed a flexible cancellation policy that helps you and also supports our chauffeurs: Individuals or groups of 10 passengers or less: Changes or cancellation are allowed up to 24 hours prior to service. If cancellation occurs inside of 24 hours a 50% penalty fee will be assessed. No shows will be charged full service price. Groups of 11 passengers or more: Cancellation is allowed up to 72 hours prior to service. If cancellation occurs inside of 24 hours a 50% penalty fee will be assessed. No shows will be charged full service price.

Absolutely! We can work with your corporation to customize a travel program that best meets your needs and the needs of your travelers. To inquire about opening a corporate account, visit Our Corporate Page or contact us at 1-888-507-0228 / Local 1-786-863-3281 / WhatsApp+1-786-624-9482

Miami Luxury Shuttle will not charge you any hidden fees. When booking you will be able to see the estimated total cost of the service upfront, which includes all charges with the exception of wait time, stops, parking or tolls, which cannot be calculated until the ride is complete.

Gratuity can be added at your discretion.

We ask for your flight information when booking your ride. This information allows us to track your flight ? so early or late ? when your flight arrives your chauffeur will be there.

We offer curb-side pick-up as standard service or meet & greet service for an additional fee. If you?ve requested domestic meet & greet service your chauffeur will meet you at baggage claim. If you?ve requested international meet & greet service your chauffeur will meet you outside of international arrivals once you have passed through customs and immigration. If you?re meeting your chauffeur for curb-side pick-up, please call the driver when you?ve collected your luggage, using the number you received via SMS to arrange the pick-up location.

If you have provided us with your mobile telephone number, you will receive an SMS alert to let you know your chauffeur is on the way to the pick-up appointment, and you will receive another SMS alert once the chauffeur has arrived at the pickup location. If you need to contact your chauffeur we will list the best number in the SMS alert. You may also call us to 1-888-507-0228 / Local 1-786-863-3281 / WhatsApp+1-786-624-9482

An Uber/Lyft fare from the Miami airport to the Port of Miami would run approximately $16, compared to $27 for a taxi. If flying into Fort Lauderdale, the fare is around $33. With Miami Luxury Shuttle you will pay between $8 to $10 for a shared comfortable ride.

The cruise terminal is located on Dodge Island, just across from downtown Miami. It is about 8 miles east of Miami International Airport and 25 miles south of Fort Lauderdale-Hollywood International Airport. The address is 1015 N. America Way, Miami, Florida 33132 if you wish to map your route.

Taxi. Fare from Fort Lauderdale-Hollywood International Airport to Port Everglades is typically around $15. If you purchased an air/sea travel package, transfers are usually included. For a taxi from the Port to downtown Fort Lauderdale, expect to pay about $18 to $20, depending on your destination.

To disembark all passengers from a cruise ship takes a few hours. From the time your group is called, you can be off the ship in 15 minutes.

The Miami cruise ship port is located on Dodge Island, just east of downtown Miami.